1. Scope and provider
These Terms of Use apply to the use of Manuscribe (manuscribe.io), a service of Arc Nova GmbH, Wulfter Heide 5, 49082 Osnabrück, Germany ("we"). Conflicting terms of users do not apply.
2. Services
Manuscribe is a web-based tool for planning, writing and organising books. The writing, planning and export features are free of charge. Optionally, Manuscribe offers AI features that use credits (section 6). We continuously develop Manuscribe and may change, add or remove features where this is reasonable for you.
3. Account
An account is required. You must be at least 16 years old and provide truthful information. Keep your password secret and let us know if you suspect misuse of your account. There is no entitlement to conclude a contract of use.
4. Your content
All rights to the texts and files you create in Manuscribe remain with you. You grant us only the rights needed to store, process and display your content for you, including transfer to service providers as described in the Privacy Policy. We don't publish your content or use it for our own purposes.
You are responsible for your content and ensure that it doesn't infringe third-party rights or the law. Please keep additional backups of important content, for example with the export feature.
5. Prohibited use
In particular, you may not
- use Manuscribe for unlawful content or purposes,
- circumvent technical protections, usage limits or the credit system, or use Manuscribe in an automated way that impairs its operation,
- access other users' accounts or data,
- introduce malware or endanger the security of the service.
6. AI features and credits
The AI features are optional and can be switched off in the settings. They are provided through third parties (see the Privacy Policy). AI answers are generated automatically, can be inaccurate, incomplete or similar to existing texts, and don't replace your own review. You decide whether and how to use AI answers.
AI features use credits. Consumption depends on the amount of text processed (currently about 1 credit per 1,000 tokens, roughly 750 words read and written). Before a request, at most the amount it is likely to need is reserved; only actual use is charged, and failed requests are not charged. You can see your balance in the settings.
- New accounts receive one-time welcome credits. Depending on the plan, a monthly allowance may be added that renews on the first of each month; unused monthly credits then expire.
- Credits have no cash value, are not transferable and are not paid out. They expire when the account is deleted.
- We may adjust the conversion, allowances and limits for the future; we will inform you of material changes in good time.
Paid plans or credit packs are not offered at present. When they are added, supplementary terms will apply, including prices and information on the right of withdrawal.
7. Availability
We strive for uninterrupted operation but cannot guarantee constant availability, for example during maintenance, outages at service providers or force majeure.
8. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. For slight negligence we are liable only for breach of an essential contractual obligation (one whose fulfilment makes proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely), limited to the foreseeable damage typical for the contract. Within this scope, our liability for loss of data is limited to the effort that would have been needed to restore it had you made regular backups.
9. Term and termination
The contract of use runs for an indefinite period. You can end it at any time by deleting your account in Manuscribe. We can terminate it with four weeks' notice; the right to terminate for good cause, for example for serious breaches of these terms, remains unaffected. Before an ordinary termination by us, you will have the opportunity to export your content.
10. Changes to these terms
We may change these terms for the future if there is a valid reason (for example new features or a change in the law). We will inform you in advance by email or in the app. If you don't object within six weeks, the changes are deemed accepted; we will point out this consequence separately in the notice. If you object, either party may end the contract.
11. Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of mandatory protection under the law of their country of habitual residence. If you are a merchant, the place of jurisdiction is Osnabrück. Should any provision be invalid, the remainder of the contract remains valid.